1. Information We Collect
Padu33 collects several types of personal and technical information to deliver a comprehensive and secure user experience, including:
- Account Information: Name, email address, phone number, and identity verification details.
- Device & Browser Information: IP address, device type, operating system, browser used, and action log information.
- Payment Information: Transaction details, Malaysian payment methods (such as DuitNow), and deposit and withdrawal records in MYR.
- Cookies & Tracking: Cookies are used to identify users, enable secure sessions, and support site performance analytics.
- Usage Data: Platform usage statistics, game preferences, and content interaction data.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Account Management: Ensuring smooth registration, login, and identity verification processes.
- Security: Protecting accounts and transactions from unauthorised access and fraud.
- Service Delivery: Optimising service delivery through content personalisation, promotions, and platform accessibility.
- Customer Support: Assisting with enquiries and resolving issues efficiently.
- Analytics & Improvement: Understanding usage patterns to improve the platform and deliver a better user experience.
3. Cookies & Tracking
Padu33 uses cookies to enhance your experience and gather basic analytics. Cookies help us identify users across a session, maintain continuity between pages, and save your preferences.
You can manage cookie preferences through your browser settings, though disabling cookies may affect core functionality of the padu33 website and app.
We do not use tracking techniques that collect personal information without your consent.
4. Data Storage & Security
All your personal information is securely stored using industry-standard encryption protocols, including SSL, along with stringent server-side security measures.
We ensure data access is restricted to authorised personnel only, and conduct regular security audits to detect and prevent potential threats.
Padu33 does not retain personal data longer than necessary for administrative and legal compliance purposes.
5. Sharing Information with Third Parties
Padu33 does not sell your personal information. We may share data with third-party service providers who support platform operations — such as payment processors and technical support teams — under strict confidentiality agreements.
This sharing is intended to maintain service quality and security across our platform.
We also comply with lawful requests from authorised authorities when required by law.
6. User Rights
Users have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Submit a request for data deletion, subject to applicable legal and contractual requirements.
To exercise your rights, please reach us by email at: [email protected].
Questions About Privacy?
Visit the FAQ us for more information, or create an account and contact our customer support team.